Trakend support

Get help with Trakend any time: ask Maya, our AI assistant, 24/7, reset your password, or send a message to a real person at [email protected]. No account is needed to get help, so if you're locked out you're in the right place.

Ways to get help

• Reset your password: request a reset link at trakend.com/forgot. It arrives by email within a few minutes; check spam if you don't see it.
• Ask Maya: instant answers about signing in, billing, plans and how any part of Trakend works.
• Talk to a human: leave your name, email and question on this page and the team replies by email, or write to [email protected].
• Billing, receipts, plan changes and cancellation: Settings → Billing after you sign in.

Getting started

Sign up, add a project with a name and address, invite your team by email, and have the crew install the iPhone app or use the web app in any phone browser. Most companies are up and running the same day. Open the live demo from the homepage to look around first, or read about features, pricing and security and data ownership.

What Maya can help with

• Signing in, password resets and email verification codes.
• Plans, prices, seats, storage and how billing works, including upgrades, downgrades and the 30-day free trial.
• How a feature works: daily reports and Finalize Day, JHAs and toolbox talks, drawings, RFIs and submittals, scheduling, the time clock, change orders and pay apps.
• Inviting your team and your subcontractors, and setting roles and permissions.
• Exporting your company's data and how backups work. See security and data ownership.
• Anything Maya can't answer is handed to a person, who replies by email.

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