Security and data ownership
Your project records belong to your company, not to us. An admin can download everything (every record plus every photo, drawing and PDF) as one zip file at any time, the database is backed up every night, and people only see what their role and project access allow.
Your data is yours: export everything, any time
In Settings, an admin can export the whole company or a single project. Trakend builds one zip file in the background and emails a download link when it's ready, so a large company doesn't have to keep a browser tab open.
- Data entries: every database table for your company, as both CSV and JSON. That covers daily reports, JHAs, RFIs, submittals, change orders, pay apps, budgets, time punches and the rest.
- Project photos at full resolution.
- Drawings and plans, including CAD files.
- Documents and PDFs: report PDFs, pay applications, change orders, safety documents and everything in the file library.
- Pick what to include (data, photos, drawings, documents), or include everything for a complete copy.
- There's no export fee, no support ticket and no waiting on a sales rep.
What happens if Trakend goes away, or you leave
It's a fair question to ask any software company. The answer here is that your records never depend on Trakend being around to read them. Exports use standard, open formats: CSV and JSON for data (opens in Excel, Google Sheets or any database), PDF for reports, pay apps and change orders, and your original photo, drawing and document files as they were uploaded. Spreadsheet reports and payroll files can also be downloaded as Excel (XLSX) or CSV.
You can also have Trakend copy documents automatically into your company's own Box or OneDrive account, sorted into your folder structure, with an on/off switch for each document type. That gives you a second, live copy that you control.
Plans are month to month or yearly, with no long-term contract on monthly billing. If you cancel, run a full export first and you leave with everything. Canceling ends billing; it doesn't delete your projects, and account data is only deleted when the account owner asks for it.
Backups
- Full database backups run every night, are compressed, and are kept on a 14-day rolling schedule.
- Each nightly database backup is also uploaded to Cloudflare R2 cloud storage, so a copy lives off the main server.
- Uploaded files (photos, drawings and documents) are archived every week, with about four weeks of archives kept.
- Backups are monitored, and the team is alerted if backup storage runs low.
Each company is kept separate
Every company's project data lives in its own separate database, not in shared tables mixed with other customers. Every request is checked on the server: who is signed in, which company they belong to, and whether they have access to that project and that module.
Role-based permissions
- Built-in roles for Admin, Project Manager, Superintendent, Foreman and Worker set sensible defaults. For example, foremen and workers don't see financial pages.
- Every module has separate view, create, edit, delete, export and approve permissions that an admin can change for each person.
- Project access controls which jobs each person can open.
- An admin can switch whole features off for the company. Turned-off features are hidden everywhere and blocked on the server, and the data is kept for when you turn them back on.
- Time-clock-only workers sign in with an email and PIN and can only use the time clock.
Subcontractors see only their slice
Subcontractors you invite work in your project for free, but only in your project and only with their own paperwork. A sub can view drawings, submit RFIs and submittals, fill out their own JHAs, and submit their own change orders and pay applications. They never see your budget, your other subs' change orders or pay apps, or projects they aren't invited to. See how subcontractors use Trakend.
Sign-in and account security
- Trakend is served only over HTTPS, so data is encrypted in transit between your device and our servers.
- Passwords are stored as one-way hashes, never in plain text. Time-clock PINs are hashed too.
- New company sign-ups confirm their email address before the account can be used.
- In Settings → Security, each person can see the devices signed in to their account and sign out any device they don't recognize.
- Shared links for files and reports can be created on purpose; nothing in a project is public by default.
- Uploads are checked against a list of allowed file types, and scripts can't run from the upload folders.
Audit trails where the money is
Approvals record who approved what and when. Time-clock edits are logged with a reason, locked pay periods can only be unlocked by an admin (and that's logged too), approved pay apps freeze their G703 lines so later change orders can't change a filed PDF, and changes to company feature switches are audit-logged.
Questions or a security concern?
Email [email protected]. For how we handle personal information, read the Privacy Policy. Product changes are listed on What's new.
Frequently asked questions
Can I export all of my data from Trakend?
Yes. An admin can export the whole company or a single project from Settings at any time. The zip includes every record as CSV and JSON plus every photo, drawing and PDF. There's no fee.
What happens to my data if Trakend shuts down or I cancel?
Your exports are standard files (CSV, JSON, PDF and your original photos and drawings) that open without Trakend. You can also sync documents automatically to your own Box or OneDrive. Canceling ends billing but doesn't delete your projects; data is deleted only when the account owner asks.
How often is Trakend backed up?
The database is backed up every night with 14 days of backups kept, and each backup is also uploaded to Cloudflare R2 cloud storage. Uploaded files are archived weekly.
Can subcontractors see my budget or other subs' paperwork?
No. Subcontractors only see the projects they're invited to, and within those only their own company's change orders, pay apps and paperwork.
Is there a long-term contract?
No. Monthly plans can be canceled any time. Yearly billing is optional and costs the same as 10 months.
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