Privacy Policy

Last updated: March 6, 2026

Trakend LLC ("TraKend," "we," "us," or "our") operates the TraKend construction management platform, including the website at trakend.com and the TraKend mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, and password (stored in hashed form).

Project Data: Information you enter into the Service, including project details, daily reports, photos, documents, schedules, financial data, and any other content you upload or create.

Device Information: We collect device identifiers (device fingerprint) to manage authorized devices on your account. We also collect device type, operating system, and app version for troubleshooting purposes.

Usage Data: We may collect information about how you access and use the Service, including your IP address, browser type, pages viewed, and access times.

Location Data: If you grant permission, the mobile app may collect GPS coordinates for photo geotagging. You can disable this in your device settings at any time.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Manage device authorization and enforce device limits

3. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), hashed passwords, and token-based authentication.

Project data is stored in isolated databases per company to ensure data separation between organizations.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With your consent: When you explicitly authorize sharing
• Within your organization: With other users in your company account as determined by your administrator's permission settings
• Service providers: With third-party vendors who assist us in operating the Service (e.g., cloud hosting, email delivery), subject to confidentiality obligations
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your account information and project data for as long as your account is active or as needed to provide you the Service. If you request account deletion, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal or legitimate business purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Opt-out: Opt out of non-essential communications

To exercise any of these rights, please contact us at the email address below.

7. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

8. Push Notifications

With your permission, we may send push notifications to your mobile device for project updates, task assignments, and other Service-related alerts. You can manage notification preferences in your device settings at any time.

9. Offline Data

The mobile app may store data locally on your device for offline access. This data is synced with our servers when a connection is available. Local data is stored securely using your device's native secure storage mechanisms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Trakend LLC
Email: [email protected]
Website: https://trakend.com